Showing posts with label #Analytics. Show all posts
Showing posts with label #Analytics. Show all posts

Wednesday, June 11, 2014

A Closer Look at the New Google "My Business" Insights for Pages


Brand pages on Google Plus just got better! Today Google announced that page owners now have access to some basic stats that can help them learn more about their audience and view trends in their follower count and the +1s, comments and reshares of their posts. New businesses getting started with Google and current users of Places for Business will have access to the new Google+ Dashboard. 

Below are a closer look at the new Insights (analytics) for my client's brand page, +Naturally Colored, after clicking the new "My Business" tab. Insights were previously only available for local pages.
New Dashboard for Google Plus Brand Pages

New wording under the Share section indicates that "Posts you share here will appear on Google+ and Google.com." According to the information on the "Learn More" page, posts "will appear on the Google+ stream for your page and may also display across Google on Maps, Search, and more." While this information is not new, the placement under the Share section will likely make more users more aware that Google Plus is Google.

Monday, November 4, 2013

30 Day Brand Ambassador Campaign Results


I just completed a 30 day brand ambassador campaign for +SEND A TEDDY  (www.SendATeddy.net) with a specific goal of increasing engagement on Google Plus. 

Acting as a spokesperson for +SEND A TEDDY, I helped establish new relationships and strengthen existing relationships within Google Plus by introducing their product to my 30,000 followers as well as including their "Tatty Teddy" on several live hangout on air; by proactively engaging +SEND A TEDDY's community by sending them "Teddy Bear Bombs" and encouraging participation on a series of posts over the past month; by starting a "Teddy Bear & Friends" community as a way to interact with fans; by launching a thank you circle of Teddy Bear Friends which was reshared 118 times; and by using a "tagging game" in a post to promote their monthly contest.   

The results of the 30 day campaign (see graphs below) were as follows:
  • 75% increase in followers
  • 104% increase in page plusses
  • Comments increased from an average of 0 to 41 comments per post
  • Reshares increased from an average of 1 to 11 per post
  • +1's increased from an average of 5 to 35 per post
+Madeleine Nicholls, owner of +SEND A TEDDY, is very pleased with the results saying it is an "awesome improvement." 


The monthly #SendATeddy contest offers visitors a chance to #WinATeddy for a friend and encourages the entrant to write a note as to why their friend should receive a free teddy. Madeleine noted that the contest entries she received so far this month as opposed to prior months are "different this time" and that she "gets goosebumps every time I read one" as the notes are much longer than usual and filled with "so much love." To enter this month's contest, visit http://www.sendateddy.net/contest.php.  
(averages over 4 week period)

Saturday, September 14, 2013

Google AdSense: There's mad money to be made online!


Whether you are marketing yourself, your business or someone else's business online, I can guarantee you that at some point either you or someone you work for is going to look at your efforts and the countless hours you spend online and say "SHOW... ME... THE... MONEY!" When this eventually happens, your ability to monetize or justify your work by showing a ROI will likely determine whether your efforts will be considered successful or a colossal waste of time. With that said, I am at a point where I need to start showing myself the money for my efforts and I figured it might make for a few good blog posts as well. I am also hoping that if I do have any flawed logic here, one of my readers might be able to point it out to me or may bring up a point that I have not thought of yet.

A little background.
In 1997, I started my online journey by providing search engine optimization (SEO) services for clients all over the world, all of whom found me online (SEO was a little easier way back when!). I also set up several other websites and included Google's AdSense on one of them. On Friday, July 11, 2003, less than one month after AdSense launched, I got my first taste of "money for nothing" when I earned $2.17 from clicks on the ads on my site. I was excited at first and spent my spare time (which wasn't much considering I had 3 young kids and a full time job) improving my site in an attempt to make more money. Unfortunately, it didn't make as much as I had hoped and I eventually put it aside. Over the years, I worked for several companies ranging from start-up to large corporations, and started my own web development company in 2007. I checked in on my site and added a few more over the years, and the checks, although small, continuously rolled in.

I don't want to be kicking myself 10 (more) years from now!
I have decided that it is time I got serious about making money online. It has taken me 10 years, during which time Google AdSense celebrated its 10 year anniversary, to come back to the realization I made in 2003, which was, "There's mad money to be made online and how much I can make is really up to me."


Methods to monetize.
My goal is to monetize several of my existing websites and my blog ("web properties") as well as my social media profiles ("social sites") using three distinct methods:
  1. Google AdSense and other CPC/CPA Ads
  2. Affiliate and Referral Programs
  3. Influence Marketing Campaigns
My plan is to tweak my existing and/or set-up additional web properties as needed for method #1; to research and test various programs until I find the right ones to promote for method #2; and to continue growing my fan base on my social sites to improve my acceptance rates for method #3. Regarding method #3, I am starting to find out that I am "not quite there yet," especially as brands do not yet seem to put a lot of weight on Google +, which is where I focus a majority of my efforts. On the other hand, I may be way ahead of the curve when they finally catch up. Because I am just getting started with methods #2 and #3, I will focus this post on method #1. I haven't played around too much with other CPC/CPA Ads (cost per click/cost per action), so will save my findings for a future post - and in fact, may just skip them altogether as I doubt any are better than Google AdSense.

Pick the low hanging fruit first.
Because there is only so much time and yet there are seemingly so many "opportunities," I want to target in rather quickly on the ones that I believe have the potential to provide the highest ROI and focus on them. I also want to develop a testable theory by making a few hypothesis based on some existing data as well as on some assumptions I feel that I can make based on experience. Since I am already familiar with and am already making some money with Google AdSense, and since I believe there is room for improvement, it makes the most sense to start there.

Analyzing the data.
Note: It is against Google AdSense's TOS to reveal actual click through rates (CTR) or details regarding property performance, so I am going to err on the side of caution and adjust my numbers. Disclosing gross payments is allowed, so I have included those numbers. 

Fact: It took me close to a million page views to earn approximately $6,500. This was achieved over a 10 year period with only one website running ads during the first 4 or 5 years.

Fact: Approximately half of this amount was earned the first 8 years and the remainder was earned in the past 2 years. It took twice as many page views (now across 20+ properties, although the majority was on about 1/3 of them) to earn the same amount, likely due to lower advertiser rates, something that is out of my control.
Fact: Over the past 3 months, I have been averaging around $250 per month. Of the higher earning properties, higher page views didn't always correlate with an increase in clicks. This is something that I believe can be played with by changing ad positions, styles, etc. Also, some of these properties are seasonal, so looking at just the past 3 months may need to be adjusted.

Based on the information I gathered and looking at property stats in Google Analytics and Google Webmaster Tools, I believe I can determine which sites could possibly be improved and what the outcome might look like if I were able to achieve a higher CTR for a particular site.

Current Income: $250/mo
Initial Goal: Double Current Income

Property: A (seasonal)
Earnings: $355 (average $120/mo)
This site is my best performer but looking at several years worth of stats, I can see that page views are likely to dramatically drop this month (Sept) and won't pick up again until Feb.
Action Item: Revisit this site in January to determine additional action.

Property: B
Earnings: $24 ($8/mo)
I have made several attempts to improve the performance of the ads on this site without much luck. The site has great potential in my opinion and an extremely low bounce rate. The number of page views and CPC (cost per click) are similar to Property A, so in theory getting the CTR up to the same level should result in an increase of earnings of approximately $100/mo.
Action Item: Reposition ads on pages with highest page views. Also need to make that page more "sticky" as time spent per page is rather low.
Potential Increase: $100/mo

Property: C
Earnings: $96 ($32/mo)
At 1/3 of the page views and clicks, this site has the same potential as Property A. Although the site has increased page views year after year, it is a small town site (population 4,000); therefore, I do not think attempting to triple the page views is really practical. A large portion of the page views are people looking for a particular thing to do (seasonal) for a site that has at least triple the page views if not more, so targeting the related keywords a bit more might make a marginal difference.
Action Item: Spend 1 hour targeting keyword in January to prepare for the next season and see what happens.


Properties: D and E (seasonal)
Earnings: $72.50/$76 (combined average $50/mo)
These sites have a much higher CTR than average, so it makes sense to try to increase the page views. Since they are both so similar in both stats and content, will just go ahead and plan to work on both at same time even though their seasons are slightly different. Initial goal will be to try to triple visits/page views.
Action Item: Add additional pages for search to try to increase visits and page views. 
Potential Increase: $100/mo

Property: F
Earnings: $40 ($30 in past month due to recent changes)
This site is another with extreme potential. The page views used to be much higher but suffered due to some site problems which resulted in a loss of indexed pages.
Action Item: Add additional pages for search to try to increase visits and page views. 
Potential Increase (based on past performance): $100/mo

Properties: G, H, I, J, K, et al
None of the other sites (5 or 6) seem to have much potential, making up the remaining $15 or so per month; however, if each site potentially can earn even $3, if they could be added quickly enough, that would be an additional $30/mo for each 10 sites added.
Action Item: Consider for future.


Additional improvements needed.
Google AdSense now has a "Scorecard" to help you optimize your revenue by showing areas that need improvement. Mine need quite a few, so I will also work on those issues for even more possible improvement.

A good investment.
If all of my data and assumptions are correct, I should be able to meet my initial goal of doubling what I am currently averaging with Google AdSense. While an additional $300 per month may not even seem worth writing this blog post over, much less making changes to the sites, considering that I have had my account for 10 years already, a few adjustments today could add up to $36,000 over the next 10 years - seems like a pretty good investment to me!

Tuesday, September 3, 2013

Google Analytics Best Practices: Plan Ahead


Editor’s Note: This is a guest blog post I wrote for Michael Q Todd's The 7 Pillars Book on June 27, 2013. Officially out of beta, Google’s new Universal Analytics should be used instead of the old tracking code. All old analytics tracking code should be removed and the new code should be placed just above the tag in your site’s HTML code. For WordPress, you should uninstall analytics plugins, remove old code if it was inserted manually, and place the new code in the header.php file of your WordPress theme, just above the tag.

Google Analytics

For many business owners, bloggers and social media marketers, analytics and other measurement tools are almost an afterthought and often forgotten entirely until they are faced with a situation in which they need to produce tangible results – and in order to do that, you need tangible data.
When setup correctly, Google's new Universal Analytics can not only provide you with metrics such as the number of visits and page views, it can help you identify conversion problems on your website, assign dollar values to various social platforms, and allow you measure the impact of your brand’s social relationships over time. The most exciting feature is the ability to identify and track visitors across browsers, networks, devices, and believe it or not offline activity from systems such as call centers systems and loyalty cards.

Analytics Intelligence

Google Analytics' Intelligence Reports and Custom Alerts can help you become aware of variations in your website's traffic or other anomalies that you might otherwise have missed. These can be set up and aggregated by day, week and month and can be customized to send you an alert when traffic patterns reach a specific threshold that you specify.

Annotations

Annotations let you leave a shared note right on the graph of your reports. These are extremely valuable to explain spikes in traffic and can act as a logbook for your marketing efforts and website changes. A launch of a new product, a website redesign, an email campaign and offline marketing are all examples of business activities that should be annotated so can later understand events that caused an increase or decrease in visits or conversions.

Webmaster Tools

Each of your properties should have a corresponding verified website in Webmaster Tools and be connected with your Google Analytics account so additional data can be available in your reports and can help with your Search Engine Optimization (SEO) efforts. The queries report is especially useful as it shows you the number of impressions your site showed in the Search Engine Results Page (SERP) for a given query, the number of clicks it received, the average position, and the Click Thru Rate (CTR).

Webmaster Tools will also allow you to check the "health" of your site by viewing crawl errors, index status and will help you optimize your site for search.

Custom Reporting

Custom Dashboards allow you to get a quick, organized, specific view of your data by grouping together info that is most relevant to your goals as well as providing each of your business groups with reports that are most useful for their needs. For example, a sales and marketing team may want reports showing leads, sales and conversion activity; a content marketing team may want to see content reports, SEO and social activity reports; while a tech team may be most interested in site performance and real-time reports.

Thank you to Marketworks Media for sharing seven custom dashboards that are easily customizable to meet most business needs.

Conclusion

By implementing Google Analytics and Webmaster Tools correctly and by determining your reporting needs in advance, you can define your business goals and key performance indicators (KPIs) in order to ensure that you have the reports you need, when you need them.

I recommend subscribing to the Google Analytics YouTube Channel as well as watch their June 7, 2013 webinar (below) "Measuring Success in a Multi-Device World" that discusses strategies and best practices.

9 Sources of Analytics You May Have Forgotten


If you think the only place to view analytics is Google (or Facebook) then think again! Here are 9 sources of analytics you may not be using (plus a bonus source) that can help you get an even more complete picture of your web presence. Please feel free to comment with additional sources that you use!

1) YouTube

If most of your videos are embedded on your website or a client's site and you haven't spent time developing your channel, you may have forgotten the terrific stats that are available to you on YouTube. In addition to estimated minutes watched and average view duration, you can see whether your video was viewed from an embedded player on your website or another website; from the YouTube watch page or directly on your channel; or on a mobile device. You can also find stats on audience demographics, geographic location and engagement, including likes, dislikes, shares, comments, favorites, etc.

Videos found via a Google or YouTube search will give you access to see which keywords used to find it (I would assume that this would be true if a search was performed on Google+ as well); and, if you have monetized your account, you can also see ad performance and estimated earnings. By comparing metrics such as estimated earnings based on audience engagement, you can quickly see how useful these metrics really are to a marketer.
YouTube Analytics

2) Content Curation Tools

Most content curators are using bookmarklets or other browser extensions for sites such as Scoop.it!, RebelMouse, Paper.li, Listly, etc. in order to easily "scoop" or share content from around the web. These extensions are so convenient that you may rarely even visit many of these sites after you initially set them up – and that means you probably have forgotten about the analytics that many of these sites are gathering for you. (To be honest however, and rather surprisingly, most of these sites are seriously lacking in useful or detailed statistics.)
RebelMouse Analytics

3) Social and URL Sharing Tools

Another easily forgotten source of statistics are social sharing tools such as Markerly, AddThis and ShareThis. Once embedded on a website or blog, the aggregate count shown to the public are what we tend to check as well; however, there is a lot more great info that we could be using to help us learn more about our audience, how they like to share and what content they find most valuable.

AddThis Analytics

We can even see information about overall social value compared to other sites, categories, trends and clickbacks.


ShareThis Analytics

4) Twitter's Ad Tools

Ok, this one isn't really fair to include as one you "forgot" as Twitter just opened up Tweet Performance Analytics to all on June 13th; however, unless they put a link to it in your Twitter dashboard, or if you use Twitter management tools, you will forgot soon enough. Found in the Ads dashboard, these analytics are available for free and allows you to download your info as a CSV file. To access, go to ads.twitter.com and sign in with your Twitter credentials. You don't need to complete the advertising sign-up process unless you want to advertise.

In addition to showing you how many favorites, retweets and replies each of your recent tweets had, you can also learn a little bit about your community including their top interests and who your followers also follow by percentage.
Twitter's Analytics

5) URL Shorteners

Link shorteners are a necessity if you are a Twitter user; however, even if you are not, it makes sense to use them and many marketers do. One of the best things about using shorteners such as goo.gl and bitly are the analytics (of course). I prefer bitly for its interface, including having a "profile" page to feature your shared "bitmarks."

Some of the great features of bitly include:
  • a "bundles" feature which are shareable collections of your bitmarks; 
  • the ability to curate bundles and invite other users to add to it; 
  • the ability to make links private; 
  • the ability to customize links; 
  • the chrome extension; 
  • the ability on mobile devices to email links to save in your bitmarks or to share on Facebook and Twitter. 
As far as analytics, in addition to what you would expect, you can also see who in "your network" (Facebook friends and anyone you follow on Twitter) has shared a URL via bitly; how many total clicks the link received as well as how many were via your shortlink; and which other bitly users shared the same link.

Bitly's Analytics

6) QR Codes

If you were thinking ahead when you generated your QR codes, you probably used SmartyTags or another trackable service; however, after a few days or weeks, the excitement wore off and you stopped checking the stats. Info about the types of devices, GPS location, city, state, postal code, etc. are all waiting for you to log back in and download.

7) Slideshare

Unfortunately, you aren't going to get much from slideshare unless you go pro; however, you can still see the number of views on slideshare vs. embedded views, likes and downloads.

8) Identity Pages

Social identity pages like about.me, XeeMe, etc. are another than can be setup and then forgotten even though they can provide a great deal of information about the people who are interested in learning more about you. You can learn how many visitors clicked on one of your social media links to learn more about you; how they found your profile, your network relevance, search terms used and whether they shared or favorited your page and possibly even whether or not they "think you are cool;" even better, you can usually see exactly WHO viewed you and how they interacted with your profile.

9) Scheduling Tools

Buffer is a terrific little app for scheduling tweets on Twitter, Facebook, LinkedIn and more that works well with lots of other apps and extensions such as IFTTT (If This Then That), Feedly, Scoop.it, Commun.it, SocialBro, Digg, Twylah and many many more. Besides ensuring that your posts are spread out nicely, you can find the optimal times to post, learn what topics your audience responds to best and see the potential exposure of your posts. To make the most out of Buffer's analytics, turn on campaign tracking and integrate it with your Google Analytics account.

Bonus Source: Empire Avenue

Empire Avenue provides a surprising amount of analytics as well as an at-a-glance look at how you are doing across various networks. Definitely worth a look!

Empire Avenue's Analytics

Please feel free to comment with additional sources of analytics that you use!
Note: This post was originally shared on July 1, 2013 as a guest post that I wrote for The 7 Pillars Book by Michael Q Todd.